1. Purpose
This policy explains the payment terms for NorCal Mobile HDTC’s CARB Clean Truck Check testing services. It is designed to set clear expectations, reduce non-payment risk, and make the booking and testing process easy to understand.
2. Payment Terms
Full Payment Requirement
Full payment is required before testing begins unless a different arrangement is approved in advance in writing.
Accepted Payment Methods
- Cash
- Credit or debit card
- Venmo
- Zelle
Booking and Deposits
- A deposit may be required to reserve an appointment.
- If a deposit is collected, it will be applied to the total service price.
- Any remaining balance must be paid before the OBD test begins.
3. Scheduling and Cancellations
Customer Cancellations
- Cancellations made 12 or more hours before the appointment may qualify for a deposit refund or rescheduling credit.
- Cancellations made less than 12 hours before the appointment may result in forfeiture of the deposit.
- No-shows may forfeit the deposit and may be required to prepay in full for future appointments.
Company Cancellations
If NorCal Mobile HDTC must cancel due to weather, equipment issues, safety concerns, or other operational reasons, the customer may choose either:
- A full deposit refund, or
- Rescheduling for the next available appointment.
4. Test Results, Failures, and Retests
No Guarantee of Passing
Payment covers the testing service itself, not a guaranteed passing result. A failed test does not qualify for a refund.
Failed or Not-Ready Vehicles
- If a vehicle fails due to emissions-related issues, repairs must be completed before a retest is scheduled.
- If a vehicle is not ready for testing because of unresolved OBD readiness monitor issues, a retest policy will apply based on the booking terms.
- If the vehicle cannot be tested because it is inaccessible, inoperable, unsafe, or missing required connection access, the appointment may still be billed.
Retests
- Retest pricing and eligibility will be explained at the time of booking.
- Free or discounted retests may be offered in limited situations, such as technician error or an agreed promotional offer.
5. Mobile Service Area
NorCal Mobile HDTC is based in Chico, California and provides mobile service in Chico and surrounding areas.
Travel Charges
- Standard pricing may apply within the normal service area.
- A separate trip fee may apply for locations outside a set distance from Chico.
6. Customer Responsibilities
Customers are responsible for the following before the appointment:
- Providing accurate vehicle information, including year, make, model, fuel type, and location.
- Making sure the vehicle is accessible and safe to test.
- Ensuring the vehicle is operational enough for testing.
- Paying all required deposits and balances before testing begins.
7. NorCal Mobile HDTC Responsibilities
NorCal Mobile HDTC will:
- Arrive as scheduled whenever reasonably possible.
- Perform the requested test using approved equipment and procedures.
- Submit or process the test results according to applicable program requirements.
- Communicate clearly if a vehicle cannot be tested or if follow-up service is needed.
8. Refund Policy
- Refunds are not issued for failed tests.
- Refunds are not issued for customer no-shows or late cancellations unless specifically approved.
- Refunds may be issued if service is not performed due to company cancellation or verified technician error.
9. Disputes
Any service or billing dispute should be reported promptly after the appointment. NorCal Mobile HDTC will review the appointment details, payment record, and service documentation before making a final decision.
10. Policy Acknowledgment
By scheduling service with NorCal Mobile HDTC, the customer acknowledges and agrees to this payment policy.
11. Contact Information
NorCal Mobile HDTC
Milan Vos Alfaro
(530) 415-6087
mvosalfaro@norcalmobilehdtc.com
Chico, CA